This is the privacy policy statement for Home Loan Finance Online and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
If you contact Home Loan Finance Online, we may collect your name, contact details and the information you provide in your message. We use this information to respond to your questions, feedback or privacy requests.
Home Loan Finance Online operates as an information, tools and resources website. We do not accept finance or insurance applications, quote requests or borrowing requirements for referral, and we do not pass website visitors' details to brokers, lenders or insurers for that purpose.
If you choose to subscribe to MoneyTips, information you provide through the subscription process is used to manage your subscription to informational content. A MoneyTips subscription is not a finance enquiry, quote request, eligibility assessment or referral request.
We may also use personal information where reasonably necessary to operate the website, meet our legal or regulatory obligations, investigate a complaint or maintain appropriate records.
If you do not provide the contact or subscription information needed for your request, we may not be able to respond or process your subscription.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to respond to a website enquiry or complaint, comply with legal or regulatory obligations, or engage service providers that assist us in operating our website and managing informational subscriptions.
We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.
Please note: If you follow an external link or interact with a third-party advertisement, that third party's own privacy policy and terms apply to information you provide directly to them.
Cookies and Tracking Technologies
Home Loan Finance Online uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.
We use Google Analytics 4 for analytics and measurement, and Google Ads website tags and Microsoft Advertising UET for advertising measurement and conversion-related functionality. These technologies may collect information about your device, browser, pages visited and interactions with our website through cookies, pixels or similar technologies.
Google Signals and Google Analytics user-provided data collection are disabled, as is personalised advertising through our verified Google Analytics-to-Google Ads links. Microsoft UET enhanced conversion tracking and Microsoft Clarity are disabled for the tag used on this website, and no remarketing audiences or lists are based on that tag.
Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.
You can control or disable cookies through your browser settings.
Security and Retention of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to website enquiries, managing informational subscriptions, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
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