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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Home Loans Articles

Refinancing Your Home Loan: When and Why to Consider It
Refinancing Your Home Loan: When and Why to Consider It
Refinancing a home loan is a process many Australian homeowners consider at some point. But what exactly does it mean? In simple terms, refinancing involves replacing your existing mortgage with a new one—usually with different terms. Homeowners often look into refinancing for several reasons, whether it’s to secure a lower interest rate, consolidate debts, or switch from a fixed to a variable rate (or vice versa). - read more
The Hidden Costs of Home Loans: Don’t Get Caught Off Guard
The Hidden Costs of Home Loans: Don’t Get Caught Off Guard
When embarking on the journey of homeownership, many Australians find themselves navigating the complex world of home loans. On the surface, the mortgage process might seem straightforward. You find a home, secure a loan, and make payments until it’s fully paid off. However, the reality is more intricate, involving various fees and charges that can quickly add up. - read more
How to Compare Home Loans: Tips for Finding the Best Deal
How to Compare Home Loans: Tips for Finding the Best Deal
When you're in the market for a new home, finding the right loan can save you thousands of dollars over the life of the mortgage. Comparing home loans is crucial for Australian buyers looking to secure the best possible deal. With various options available, understanding the finer details can make a significant difference in your financial journey. - read more
Fixed vs Variable Rates: Choosing the Right Home Loan for You
Fixed vs Variable Rates: Choosing the Right Home Loan for You
For many Australian consumers, buying a property is one of the most significant financial decisions they'll make. Navigating the home loan landscape effectively is crucial to easing the journey toward property ownership. - read more

Finance News

Chery Q Shapes Up as a New Budget EV Contender for Australia
Chery Q Shapes Up as a New Budget EV Contender for Australia
28 Jun 2026: Paige Estritori
Australia’s budget electric vehicle segment could be heading for another shake-up, with Chery’s compact Q model emerging as a potential rival to the current price leaders. The small EV has gone on sale in Thailand at a sharply competitive price, giving Australian buyers an early clue about where Chery may position the car when it reaches our market. - read more
ASIC’s Car Finance Review Puts EV Buyers on Notice
ASIC’s Car Finance Review Puts EV Buyers on Notice
28 Jun 2026: Paige Estritori
Australia’s car finance market is under fresh scrutiny after ASIC released its latest review of car loans on 24 June 2026, highlighting concerns that are highly relevant for anyone planning to finance an electric vehicle. While the report covers the broader motor finance sector, its findings matter for EV shoppers because higher purchase prices, rapid model changes and varying resale assumptions can make the real cost of finance harder to judge at first glance. - read more
What New Boat Loan Guidance Means for Jetski Buyers
What New Boat Loan Guidance Means for Jetski Buyers
27 Jun 2026: Paige Estritori
Canstar’s latest boat loan comparison update puts a timely spotlight on how Australians are funding life on the water, and the lessons are directly relevant for anyone considering a new or used jetski. While a personal watercraft may be smaller than a cabin cruiser or fishing boat, the finance principles are much the same: the right loan is not simply the one with the lowest advertised rate, but the one that fits your income, usage plans and repayment comfort. - read more
Judo Bank Loan Shock Puts SME Credit Quality Back in Focus
Judo Bank Loan Shock Puts SME Credit Quality Back in Focus
27 Jun 2026: Paige Estritori
Judo Bank has put SME lending risk back under the spotlight after its listed parent, Judo Capital Holdings, suffered a sharp share price fall on 25 June 2026. The specialist business lender disclosed that three customer exposures had deteriorated in recent weeks, prompting higher credit provisions and a downgrade to its expected full-year profit before tax. - read more

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Knowledgebase
Bridge Loan:
A short-term loan used until a person or company secures permanent financing or removes an existing obligation.